Maximum of 6 times per day.
Yes, you can use any phone number on any network.
Simply follow the steps below to reset your password via the 9PSB mobile App.
On the 9PSB mobile App click “Locate agent” on the menu or “agent locator” on the App footer. Next select state and Local Government Area, it will populate the agent nearest to your location.
On the web app, click https://top.driversbureau.orgagent-network/ to “Find an Agent”.
Yes, you can. Simply log into your 9PSB mobile App, scroll through the menu, and select “Pay Utility Bills”. Select the particular bill payment option be it cable or electricity. Follow the prompt, and finally enter your transaction PIN to complete the transaction.
If you do not have the App, you can also visit an agent to pay your utility bills.
Yes, you can. Simply dial *990*0# and from the menu, select option 6 “Last 5 transactions”.
You will be prompted to enter your 4-digit security PIN, once you do that your last 5 transactions will be displayed on your phone screen.
Log in to your 9PSB App, on the menu page, simply select “My Savings”, click “Upgrade Now”. This upgrades your account and unlocks the 9rasave account which allows you save funds and earn interest.
Generate withdrawal code on the 9PSB App.
Simply download the 9PSB android app via Google Play Store or the iOS version via Apple App Store to begin. Next log into your App, select “Cash withdrawal”, choose the option “from agent”, select the particular “account source”, input amount you want to send, type in your 4-digit security PIN, finally click “Get withdrawal code”.
You will receive a withdrawal code via SMS on your phone that you can send to the receiver, please note that the code is valid for 48 hours, if the receiver does not redeem the funds within the 48 hours, the money gets reversed back to your account.
Please note that a ₦50 charge applies.
Generate withdrawal code via the USSD platform.
Dial *990*0#, on the menu prompt, select 4 “Account”, next select option 6 “Cash Withdrawal”, then select 2 “Agent Location”, input withdrawal amount, then enter your 4-digit security PIN to complete the process.
You will get a pop-up containing a withdrawal code, as well as receive the same code via SMS on your phone that you can send to the receiver.
Please note that the code is valid for 48 hours, if the receiver does not redeem the funds within the 48 hours, the money gets reversed back to your account.
Also note that a ₦50 charge applies.
The code generated is valid for 48 hours ONLY. You will need to generate another code to commence with your deposit at the agent location.
Yes, you can, but if the recipient is not a 9PSB customer, he/she simply needs to open an account with Us to access the funds.
You get charged ₦50 naira as transfer fee, and if the recipient does not activate the account to access the funds within the stipulated 24 hours, you get a ₦50 reversal in addition to the original amount transferred.
You can change your PIN yourself using the steps below.
Change PIN via APP.
Change PIN via USSD.
Yes, you can. Simply follow the steps below to change your password via the 9PSB mobile App.
Immediately call our customer care number on 08099080005 or send a mail to hello@9psbwepsiteprod.azurewebsites.net to assist you with a PIN Reset.
Yes, you can. Simply download the 9PSB mobile app for android via Google Play store or the iOS version via Apple App store, you would get a prompt to enter your phone number, please enter the correct phone number and continue by clicking “I forgot my password”.
Once you log into your 9PSB App your wallet balance is visibly displayed on the dashboard, but if you registered via the USSD channel, dial *990*0# and choose option 5 which is “Check balance” from the menu, input your 4-digit security PIN to complete the process. On the other hand, you can simply dial *990*6#.
Yes, you can. Simply initiate a transfer from your mobile APP as with other banks, search for 9 payment service bank on the “transfer to other bank” option. Ask for the agents account number and input accordingly. Complete the transaction and collect your cash, it is that seamless.
Locate an agent nearest to you and present the passcode, the agent will input the passcode which will in turn populate the sender’s details. A One Time Password will be sent to the sender’s phone number via SMS to confirm the transaction.
He/she will have to send the One Time Password to you, which you will present to the Agent who will use the One Time Password to complete the transaction. Once this is done, your cash will be handed over to you.
To locate an agent on the 9PSB mobile App, click “locate agent” on the menu or “agent locator” on the App footer. Next select state and Local Government Area, it will populate the agent nearest to your location.
On the web app, click https://top.driversbureau.orgagent-network/ to “Find an Agent”.
You get charged ₦50 naira as transfer fee, and if the recipient does not activate the account to access the funds within the stipulated 24 hours, you get a ₦50 reversal in addition to the original amount transferred.
Yes, you can. Simply dial *990*0#, and from the option menu choose 1 for “Airtime” or option 2 for “Data”, follow the prompt to complete transaction using your 4-digit security PIN.
You can also use the quick codes below to buy Airtime or Data for yourself or others.
*990*Amount# – To buy Airtime for Self
*990*Amount*Phone number# – To buy Airtime for 3rd Party
*990*2# – To buy Data for Self
*990*2*Phone number# – To buy Data for 3rd party
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