It’s easy! Locate a 9PSB Service Location Partner (SLP) around you,  

and provide required documentation to be onboarded by the SLP or send an email to partnersupport@top.driversbureau.org with your phone number and location.

To locate the 9PSB Service Location Partner (SLP) near you, kindly click on this link (Marketing to supply link) for the list and location of the approved SLP offices.

There are KYC requirements to become an Agent and these include the following:

• A valid Bank Verification Number (BVN)
• Passport Photograph (on plain background)
• Utility bills (not later than 3 months) as proof of address
• Valid means of identification (National ID, NIMC Card, Permanent Voter’s Card (PVC), Driver’s License or International Passport)
• CAC documents (for businesses only)

Our charges are very competitive and about the lowest in the industry. The details of our charges will be provided by the SLP.

Once your onboarding is completed, SLP will map a PoS terminal to

    your profile and you can begin to transact immediately.

(Note: You can finish your onboarding and start transacting and earning the same day!)

Once you are onboarded as a 9PSB Agent, you will have access to the following tools:

• 9PSB Agent Mobile App (available on Google Playstore)
• 9PSB Agent PoS terminal
• 9PSB Agent portal

You can fund your Agent wallet by any of the following means:

• direct funds transfer from other banks
• cashout/withdrawal with any payment card
• direct funds transfer from any 9PSB account

9PSB Agents can do the following and more:

• Cash out (cash withdrawal)
• Cash in/deposit (funds transfers to 9PSB or other banks)
• Airtime purchase
• Data purchase
• Bills payment and lots more

Agent can follow the steps below to reset their PIN

• Visit the URL: https://agentbanking.9psb.com.ng/9psbagentportal/
• Select the “Forgot PIN?” option.
• Input your User ID (please note that your User ID is not the same as your agent ID)
• An OTP would be sent to the registered phone number.
• Input the OTP sent.
• A default PIN will be sent to the registered phone number. (Note: You would be prompted to change your default PIN upon next login)

The limits are based on Agent category and transaction types. The

     table below shows the details:

Our trained Service Location Partners (SLPs) are available in all the      states across the country and they will attend to your needs or you can contact us directly via Partnersupport@9psb,com.ng or call 07002200005

Yes, you can. Some Agents have multiple locations or stores and will like to have more than one PoS terminal to meet their business needs. Discuss with your SLP on the requirements for multiple PoS terminals

Agents have access to a portal where transactions can be viewed. End of Day (EOD) statement option is also available on the PoS terminal and Agent Mobile App

You can resolve issues by logging complaints on the portal, with our trained support team and on our social media platform.

Branding and marketing materials would be provided by your SLP immediately your onboarding is completed along with your POS terminal

9PSB platforms and transactions are secure end-to-end with the state of art security infrastructure.

Nonetheless, Agents should not share or compromise their personal security details like passcode and PIN. 9PSB or its employees or SLP will never request these details from you.

Escalations can be sent directly to Partnersupport@top.driversbureau.org  for prompt issue resolution