A Service Location Partner (SLP) is a registered business, which is authorized by 9 Payment Service Bank (9PSB) to onboard, train, support and manage Agents on behalf of the Bank.

The benefits for being a SLP are numerous, and they include but not limited to:

• Earning commissions on onboarding Agents
• Earning instant commissions on all transactions carried out by Agents onboarded under the SLP.
• Opportunity to partake in other schemes (i.e. micropayment cashless drive) introduced by the Bank for additional income streams

It’s easy! Please send an email to partnersupport@top.driversbureau.org with your name, location, and phone number. You would be contacted by a Relationship Manager (RM) who would guide you through the onboarding process. (Note: PoS terminals and other branded materials would be given to you after fulfilling the requirements to begin operations)

As a SLP, your responsibilities include (but not limited to) the following:

• Prospecting and onboarding Agents
• Providing first-level support and management for Agents
• Disseminating information from the Bank regarding Agent Banking to Agents

Assisting Agents in escalating issues (where required)

As a SLP, you will have access to a portal which gives you the required access to do the following:

• onboard and manage Agents
• onboard and manage partners (who are like sub-aggregators)
• map PoS terminals
• view and manage your earned commissions
• view performances of your Agents and partners alike and lots more

SLP to follow the steps below

• login to SLP portal
• click on Terminal Management menu
• click Assign Terminal
• select the Agent ID
• select Store ID
•  
• select serial number of the PoS terminal to map to the Agent
• select Save and Confirm

You would get a prompt “Terminal assigned successfully.”

There are some issues which require simple guide to fix. These include the following:

• Agent can’t login --à Agent to confirm there is internet connectivity on the terminal and the correct login credentials are used to login
• PoS can’t print receipt --à Agent to confirm the paper roll is placed correctly
• Customer is debited but transaction does not show successful --à Agent should not give cash to customer but should rather advise the customer to visit his/her bank to raise a chargeback
• XXXXXX

Any other issue other than these can be escalated to our dedicated support team through partnersupport@top.driversbureau.org for prompt resolution